Support
Use the correct company contact so the order can be located quickly.
Mock legal names are active. This page is for product demonstration only and cannot support live charging.
Viewer orders · Company A
For receipts, playback access, refunds, chargebacks, and privacy requests, contact Company A and include the order number.
Producer services · Company B
For invoices, localization, campaign creative, managed preservation, publishing review, and technical support, contact Company B.
TRACKED REQUEST
Open a support case
This request is routed to Company A and stored with an audit trail.
CASE STATUS
Track a request
Enter the case reference and the exact email used when it was submitted.